Frequently Asked Questions

What is a reference number?
Reference number is a 8 digits number, which is needed for your beneficiary to collect money.

Please tell your beneficiary that he/she needs to have the reference number, your name, and a valid photo ID to collect money.

When your order is processed, you will be informed of your reference number by email. (You can also find your reference number by visiting 'My Account'.) Please give the reference number to your beneficiary in a secure manner. 

DO NOT SHARE YOUR REFERENCE NUMBER WITH ANYONE ELSE THAN YOUR BENEFICIARY.

If you are receiving money, please get your reference number from your sender, and input the number to our receive form.

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