Privacy Policy

■Privacy Policy

In order to retain and protect the confidence of our valued customers, C-Square Inc. (hereinafter refferred to as 'Company') as a registered Funds Transfer Service Provider, shall make every effort, in good faith, to ensure the appropriate protection and usage of personal information through effective implementation of organizational, people, and technical security measures. Regarding customers' personal information protection, Company will conform to the relevant local laws and ordinances and shall manage in accordance with rules set forth by this Privacy Policy and continuously review and enhance its privacy management system.

Management Policy

Acknowledging the importance of protecting personal information in today's advanced information-communications society, Company will take all necessary measures to protect personal information. Company will not only comply with the laws and regulations concerning the protection of personal information, but will also set forth and observe sets of inner rules to gain greater solidity.

Proper Acquisition of Personal Information

Company will acquire personal information that is necessary to conduct its business in a legitimate and fair manner.

The Purposes of using Personal Information

Company will not provide personal information to any third party in principle, unless the customer concerned has agreed to such use or it is authorized by the law. However, Company may provide personal information to relevant entities without customer's consent in the following cases:
• When Company entrusts the management of personal information to a third party to achieve the purposes of use.
• When Company is one of the parties in a consolidation transaction.
• When Company uses personal information jointly with designated entities that are publicly informed.
Notwithstanding anything to the contrary stated above, Company may provide personal information to governmental authority (e.g. Courts and Police) if required or requested properly pursuant to the law.

Purposes of using Personal Information

Restrictions on provision to third parties

In principle, we will not provide your personal information to a third party unless you have given your consent. However, in the following cases, we may provide your personal information to a third party without your consent.
(1) When entrusting the handling of personal information to the extent necessary to achieve the purpose of use
(2) When disclosing or providing to outsourced companies and business partners to the extent necessary for the performance of business
(3) When the business is succeeded due to a merger, company split, business transfer, or other reasons.
(4) When required by law
(5) It is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the person may hinder the performance of the affairs case.

Provision of personal information to third parties in foreign countries

(1)Information on the system for the protection of personal information in the country concerned
We may provide your personal information to the following businesses depending on the country of remittance.

Names of subcontractors and business partnersUSA
MoneyGram International Payment Systems, Inc.USA
Kwangju BankRepublic of Korea
Machhapuchchhre Bank LimitedNepal
CIMB Islamic Bank BerhadMalaysia
Vietnam Joint Stock Commercial Bank for Industry and TradeVietnam

For the system regarding the protection of personal information in the country where the above business is located, please check the following page or the following published by the Personal Information Protection Commission.


Existence of a system for the protection of personal information

The Individual Privacy Act 2075 (2018)

The National Civil Code 2074 (2017)

The National Penal (Code) Act (2017)

(2) Information on measures taken by the third party to protect personal information
The measures taken by the above businesses to comply with the eight principles of the OECD Privacy Guidelines are as follows.

・MoneyGram International Payment Systems, Inc.
  All measures have been taken.
・Kwangju Bank
  All measures have been taken.
・Machhapuchchhre Bank Limited
   We are confirming.
・CIMB Islamic Bank Berhad
   We are confirming.
・Vietnam Joint Stock Commercial Bank for Industry and Trade
   We are confirming.

Sensitive Information

Company shall not acquire, use, and provide(to any third party) sensitive information including political affiliation, religion, participation in labor union, race, ethnic group, family origin, legal address on family registry and medical information unless authorized by the law or it is necessary to conduct business on condition where Company was given customer's prior consent.

Deletion of unnecessary personal information

If the customer's personal information becomes unnecessary for the performance of business, we will endeavor to promptly delete or dispose of it by an appropriate method.

Handling of anonymously processed information

Company do not handle anonymously processed information.

Security Measures

Company will maintain and manage accurate and up to date personal information, and prevent leakage of information with rational security measures. Company will properly supervise employees and parties entrusted with handling personal information by enforcing rigorous information security management standards.

Continuous Improvement

Company will continuously review this policy according to the development of information technologies and the changes in social demand, and improve the management of personal information.

Complaints or Consultations on Personal Information

Company will take prompt and adequate measures to process any complaints or consultations concerning usage, provision, disclosure, or amendment of Personal Information.

Procedures to Request for the Disclosure

Company will endeavor to properly and promptly cope with customer's requests including notification of the purposes of use, disclosure of personal information, correction, addition and deletion of personal information that do not reflect the facts, suspension of use and elimination of personal information, suspension of providing personal information to a third party.
How to request for the Disclosure of Personal Information

Effective Date:1-Apr-2005
Last Revised:1-Jan-2022
C-Square Inc.
Chief Executive Officer
Jeff Jung

■Help Desk

[Customer Help Desk]
C-Square Incorporated Compliance Deptartment
2F, Shinjuku-Uchino BLDG., 1-36-7 Shinjuku, Shinjukuku, Tokyo, Japan 160-0022
email: (24x365)
TEL: 03-3359-0028 (Mon~Fri 10:00~18:30 JST)

■Authorised Personal Information Protection Organization

We are a registered and authorised member of Japan Institute for Promotion of Digital Economy and Community (hereinafter reffered as 'JIPDEC') which is one of the Authorised Personal Information Protection Organizations. You can contact JIPDEC if you have any complaint.

[Name of Authorised Personal Information Protection Organization]
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)

[Complaint Resolution Body]
Privacy Mark Promotion Center

12F Roppongi First BLDG., 9-9 Roppongi 1-chome, Minatoku, Tokyo, Japan 106-0032
TEL: 03-5860-7565 / 0120-700-779