Frequently Asked Questions

How am I protected using enRemit service?
To protect its customers in accordance with Article 44 of 'Act on Settlement of Funds', enRemit deposits the equivalent amount deposited by its customers into a Performance Security Deposit at Tokyo Legal Affairs Bureau until the remittance transaction is completed.

If we fail to carry out your remittance order, you will be covered by the Performance Security Deposit to receive compensation.
In such event, compensation procedures will be published on the Official Gazette (and also be notified on the official websites of each Local Finance Bureau). You need to submit written application and receipts to your Local Finance Bureau during the notified period.
Finance Bureau will calculate compensation amount from the balance of our  Performance Security Deposit and your order amount. The final compensation amount will be determined after deducting costs for procedures.

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